FAQ

Do I have to be at home?

That is up to you. We would recommend for your first clean that you are there to meet and let your cleaner know any special instructions, where to get a key etc. If not you can always provide additional instructions online.

Do I provide the clean materials?

Esty Perfect Cleaning does not provide cleaning materials and it is key you have these for your cleaning. We recommend a vacuum/mop, cleaning cloths, a sponge/scour, toilet cleaner, limescale remover, and an all-purpose cleaner.

Do you monitor your cleaners?

Customer satisfaction is our number one priority and we therefore constantly monitor how our cleaners are doing. They are experienced and fully referenced and we also monitor and inform on feedback and ratings.

How do you test your cleaners?

Our cleaners are all experienced and fully referenced before they start carrying out cleans. Once cleaners have started we also constantly monitor feedback and star ratings to ensure only the highest standards are kept.

How do I cancel my clean?

On the email you received confirming your booking, there is a cancellation button that is active until 48 hrs before your booking. If that’s too tricky contact us on the above form and choose the booking change option!

What if a cleaner causes damage?

Esty Perfect cleaners are committed to providing an exceptional level of service. However, accidents may occur on rare occasions. Should this occur please liaise directly with your cleaner to discuss mitigating actions.

What times and days can I book?

Our cleaners are available at many times of day and all week long. The only limit is the cleaners’ chosen working hours and their availability. You can see this when making your booking; only available times are shown.

What does the clean include?

Dusting and cleaning of surfaces, workspaces, appliances, mirrors and accessible areas in all rooms. Sinks, showers, baths & toilets cleaned, beds made, floors swept, hoovered, mopped. Include specific requests online.

What is the quality guarantee?

If you have had a clean and are not happy with the results, we will offer you a no quibble money back guarantee. All we ask is that you send us photos of the badly cleaned areas within 6hrs of the cleaning taking place.

What is not included in the clean?

Ceilings, windows, blinds, curtains, deep stains, mould removal, steam cleaning and carpet cleaning, lifting of heavy items and cleaning of outside areas. We also prioritise others before dishes so specify if you require.

How do I choose a cleaner?

Our booking system allows you to choose a cleaner if you have already used a specific person and would like to use them again. Just specify this in your instructions and we will allocate the job accordingly.

How do I pay for my cleaning?

On completion of your booking, our system will automatically deduct payment from your card. Unfortunately, we do not accept cash payments. Online payment is secure and seamless.

Is Esty Perfect in my city or town?

We are a UK-based cleaning service operating primarily in London and with limited availability in other UK towns.

Can I leave my cleaner a key?

As our cleaners are self-employed we do not engage directly in key handling however if you have met and are comfortable leaving a key with your cleaner, you are free to do so and indeed many of our customers do this.

What is the booking process?

It’s simple and only takes a few clicks from landing on our home page to make a full booking. Simply select the type of cleaning you want, for how long, where and when it will be, and your payment details and that’s it!

I'm not happy with my cleaner!

We’re confident you’ll be happy with your cleaner and want to book them over and over. But in the rare case that you aren’t we will happily organise another. Just specify in your booking instructions or for recurring bookings contact us at the above and we will organise.

How long should a house cleaning take?

It depends entirely on the size of your house! The minimum booking length is 3 hours, but you can always request a longer booking if you need one. Depending on the number of bedrooms and bathrooms you have, our checkout process will automatically scale your booking to the recommended amount of time for a home of your size.

Question still not answered?

We still haven’t answered your questions? Well that’s disappointing! Don’t worry though you can contact us anytime in many ways that won’t cost you anything. Just use the contact form or even request a call back. We are here to resolve your queries.

What do you need cleaned?

Below is a guideline for basic cleaning, but you should talk to your professional about what you would like done within your home.

Bedroom, Living Room & Common Areas

Bathrooms

Kitchen

Extras (upon request)

For a deeper clean, consider adding one or more cleaning extras. Most cleaning extras add one half hour of time and cost to your booking.

The following services are not currently offered:

Exterior window cleaning, Deep stain removal, Infestation, Mold removal, Insect removal.

Schedule Your Cleaning Appointment Today!

Join our satisfied clientele who trust us to maintain the cleanliness and hygiene of their properties. At Estyperfect Cleaning Services, we’re not just cleaning; we’re creating spaces that are truly perfect.

Discover the difference with Estyperfect Cleaning Services. Click here to schedule your first cleaning appointment.

Let us take care of the cleaning so you can enjoy a life free from the worries of dirt and clutter. Your space, our perfection – because you deserve nothing less!